FAQs

To create an account we need your name, a login email and a password.

Creating an account with PoloDot is free. Using our service comes with a free option as well as a paid option. To see the difference between the free and paid services, please visit the pricing page.

To add a monitor you need to provide the following: - Chosen alert method - Alert contact details - The product URL (where you intend to purchase) - A product name (for your own tracking purposes on your dashboard) - Further details of the product, if needed. Such as size or colour (to ensure the exact product you want is monitored)

You can add as many monitors as you need. However, you will have to add monitors one URL at a time. This is to ensure that each URL is linked to a payment hold of its own. Should there be an issue with the URL the payment will not go through and your money will be returned to you.

Our payments are handled by the Stripe payments platform. This means that Google pay, Apple pay and bank cards are accepted as payment methods.

We do not store your payment data, nor do we handle them on PoloDot.com. Payments are handled securely on the Stripe platform and are therefore completely safe.

Depending on your choice of alert, you may receive an email with a confirmation link or a message to which you should respond in a certain manner (as per the instructions in the message you receive).

To prevent multiuser use of the URL tracker, the contact detail cannot be changed once they have been submitted. If you have made an error in your input please contact us and we will rectify it for you manually.

Your dashboard will have all of the information you need to let you know what stage your monitor is up to. In the "status" column you will see information on what the current status of the monitor is.

If you do not receive a notification that your monitor has begun after 24 hours, please contact us and let us know that you have not yet received an update and we will look into the issue.

You will receive an update at the following checkpoints: When you have completed an "add monitor" form through your chosen method of alert. Once the URL has been processed you will be notified and payment will be finalized. When anything changes on the webpage that might indicate to us that the stock or price has changed, you will receive an alert with a screenshot. If the product is still unavailable, ignore it and we will get it up and running again. If the product was available and you have missed it, please return to the dashboard and turn the monitor back on using the button in the product row. After the time period has elapsed (31 or 63 days) the monitor will become deactivated and you will be informed. We will send you information if you would like to get it back up and running again. This can be managed on your dashboard.

If your monitor has not been processed yet (i.e. payment has not been released), you may request a full refund for your purchase. Once the monitor has begun, the 31 day fee is non-refundable as it is the cost of setting the monitor up on the server. If you purchase a 63 day monitor, you are entitled to a refund for the remainder of the time left on the monitor should you require one (the first 31 days remains non-refundable).

The process in made to be as simple and intuitive as possible. However, should you require assistance, please contact us through our Contact Us Page and we will get right back to you to help you with the process.

Yes, you can stop the monitoring of a product manually if you would like. This is done on your dashboard. Please note that this will not stop the daily countdown, as the monitor is valid for the purchased number of days from activation.